Ola Electric CEO and founder Bhavish Aggarwal has mentioned in a recent post on X that the company is expanding its HyperService network across India as part of a larger effort to improve after-sales support for its growing customer base.
The update, highlights the company’s latest push toward Ola Electric HyperService scaling customer service, with a focus on adding more technicians, improving service centre efficiency, and speeding up spare-parts delivery.
Aggarwal shared that the Ola Electric team has recently intensified its focus on customer satisfaction and service quality. According to him, the company is working aggressively to ensure that riders across the country receive faster and more reliable support when servicing their scooters.
Bhavish Aggarwal’s Exact Post on X
In the post shared on X, Bhavish Aggarwal wrote:
“The @OlaElectric team has ramped up focus on customer centricity and service! Great to see happy customers across the country.
Scaling Hyperservice across the country by adding technicians and shipping parts faster. Our service soon will be better than all others!”
The post was accompanied by three short videos showing customer experiences, upgraded service centres, and technicians working on scooters. Within a few hours of being published, the post had already crossed 64,000 views, drawing attention from electric vehicle enthusiasts and existing Ola scooter owners.
The videos highlight riders receiving quicker service and interacting with service staff at various centres, reflecting the company’s ongoing push to strengthen its service infrastructure.
Previous Service Challenges
The Ola Electric HyperService scaling customer service initiative comes after the company faced criticism over its service network in the past. According to government data, the Central Consumer Protection Authority (CCPA) received more than 10,000 customer complaints related to Ola Electric between September 2023 and August 2024, many of them linked to delayed servicing, spare-parts shortages, and slow customer support responses.
Service delays alone accounted for over 3,300 complaints, highlighting gaps in service capacity as scooter sales grew rapidly.
The company has acknowledged these challenges and says the HyperService expansion is aimed at reducing service backlogs and improving turnaround time for repairs.
Why This Move Matters for the EV Market in 2026
After-sales support has become one of the most important factors for electric vehicle buyers in India. While features like range, pricing, and performance attract buyers initially, reliable service plays a major role in long-term ownership satisfaction.
The Ola Electric HyperService scaling customer service initiative is seen as a direct response to earlier service challenges faced by some riders. Addressing these issues is crucial as the company continues to compete with other electric two-wheeler manufacturers.
Brands such as Ather Energy, TVS with the iQube, and Bajaj with the Chetak have also been strengthening their service networks, making after-sales support a key competitive factor in the EV market.
Industry observers believe that improving service operations could help Ola Electric strengthen customer confidence and support its long-term growth plans.
What Ola Electric Owners Can Expect
For existing Ola Electric scooter owners, the HyperService expansion could translate into faster support and improved communication during servicing.
Customers can continue using the Ola Electric mobile app to schedule service appointments and track repair progress. The company also regularly shares updates about service improvements and new initiatives through its official social media channels.
As the Ola Electric HyperService scaling customer service rollout continues across India, riders may start seeing quicker turnaround times and improved service experiences at local centres.